Posted: 12-03-2018 Back
  • CTC (per month) : 150000 - 200000+
  • Job Status :Active

• Bachelor’s Degree Or Equivalent Expierence\r\n• A Solid Understanding Of Production Environment Metrics (such As Forecasting  Aht  Shrinkage  And Fte’s).\r\n• Ms Excel And/or Ms Access Skills Required 

Job Description

We are hiring a Workflow Analyst. This person is responsible for developing and implementing network staffing and workflow models for headcount planning. He/She will also be responsible to manage  realtime workflow operations, scheduling  of associates, service level goals(interval level) and routing of all tasks through in-house technology. He/She will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The ideal candidate will have good project management experience as well as exposure to a complex workflow scheduling process set.

Primary responsibilities

  • Support the delivery of service levels, and productivity targets for the site and marketplaces he/she is supporting.
  • Responsible for the assignment of tasks to the operations by optimizing the usage of workforce.
  • Work with operational and support teams to effectively plan short term non-productive time
  • Work closely with data associates and team leads to pro-actively identify issues and take appropriate actions to minimize impact
  • Assist the development of Workforce Management & Scheduling system by partnering with in-house technology teams
  • Running “what-if” scenarios for associate staffing and make proper use of statistical tools.
  • Execution of  clearly defined delivery plan, ensuring stakeholders receive regular updates and reports .
  • Lead and participate in global ADS projects and initiatives. He/She will own providing optimal solutions for upcoming initiatives.
  • Candidates with superior analytical skills in any industry are encouraged to apply.


Company Name

Unfold Consulting

Company Profile

Unfold Consulting is a people and change based consulting firm that help individuals, businesses, and diverse communities evolve into the best versions of themselves. We help organizations maximize the human potential through customized solutions, re

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