• Experience Managing A Project Portfolio. \r\n• Six Sigma Green Or Black Belt Or Lean Certification \r\n• Mastery Of Sql Sharepoint Excel Power Point Word And A Statistical Package (e.g. Jmp Or Minitab) \r\n• Strong Verbal And Written Communication Skills. \r\n• Self-starter Capable To Taking In
The Customer Service (CS) Customer Excellence System (CES) Manager / Operations Excellence Manager supports, coordinates and facilitates structured process improvement activities aligned to our business goals. He or she fosters a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization. This role reports to the CES Lead or Site lead , working closely with the WW CS CES team as well as all levels of management within the organization.
The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever changing Customer Service environment.
Unfold Consulting is a people and change based consulting firm that help individuals, businesses, and diverse communities evolve into the best versions of themselves. We help organizations maximize the human potential through customized solutions, re
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