Communication Skills: ● Strong Communication Skills (written And Verbal) ● Good Comprehension Skills – Ability To Clearly Understand And State Microsoft Outlook Microsoft Word And Internet Explorer Will Be A Plus ● Demonstrates Understanding Of The Internet E Retail Website. ● Proficient Knowledge Of Email Applications Will Be A Plus Customer Focus And Problem Solving Skills: ● Excellent Customer Including Maintaining Focus On The Customer Issue In A Fast-paced Environment. Flexible With The Working Schedule; May Be Expected To Work Weekends Holidays And Events ● Ability To Empathize With And Prioritize Customer Needs. Ability To Maintain Composure In Highly Escalated Situations
Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all e-retail customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment
Unfold Consulting is a people and change based consulting firm that help individuals, businesses, and diverse communities evolve into the best versions of themselves. We help organizations maximize the human potential through customized solutions, re
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